How long does it take to get a quote?
In most cases promotional product quotes should be returned within 1 business day of your request.
(Faster quotes can be done if required, just let the promotional product distributor know at the time of your request)
If your promotional item request has additional complexities such as an extraordinary large number of items, or importation requirements, this may be extended.
Delays may also be experienced in peak periods. (eg. Lead up to Christmas)
How long will it take to supply my promotional items?
Lead times should be listed for each individual item in a promotional product proposals. However, if you have a date that needs to be met, please let the agent know, and they will do our best to accommodate.
As a guide, please refer below;
Decoration/Production lead times for locally stocked items is generally 2-4 weeks (Depending on the product)
An Express Corporate Gift Service is available (on selected items) with turn around in 3-4 working days and 5-7 working days from artwork approval
Ident promotional items (custom made to order in an overseas factory) take longer as shipping times need to be considered. Air Freight (normally 5-6 weeks) is available to speed up the delivery process, but this does come at a premium. Sea Freight (anywhere from 8-12 weeks) is far more cost effective.
What are the artwork requirements for a quality result?
Quality artwork is essential to ensure a quality result when it comes to decorating any corporate gift or promotional item.
Ideally artwork/logo will be supplied in a native vector file format (i.e Adobe Illustrator, Corel Draw etc..) This will enable image scaling and colour separation is 100% accurate, giving a quality final product.
FYI - a ".jpg" file saved in Corel Draw will NOT become a vector file.
In some cases (i.e. embroidery) a quality jpeg file is sufficient. - for more information click here
All artwork/logo should be supplied with the required PMS (Pantone Matching System) colours as a reference to ensure colour accuracy is achieved on the promotional item.
What is a Setup Fee?
Set-Up is the preparation of your logo for placement onto the chosen promotional item or corporate gift.
This includes processes like creating moulds, digitizing for embroidery or laser engraving, creating printing plates for pad printing, screens for screen printing etc..
The Set-Up fee also covers the labour involved in aligning the image on your promotional product to ensure a quality result.
This preparation cost is affected by the number of colours in the image to be applied to a promotional item. If a promotional product is to have multiple decoration positions, and the images in each position are different, each different image requires a new setup. This is also affected by image size (Even if the content of the image is the same)
Set-Up does not include artwork creation or alteration, this is an additional charge as required.